Writing about technology, product thinking and what I'm learning by building.
How Lloyds and Barclays communicate ISA options to first-time investors.
How Spotify and Tidal communicate cost, commitment and cancellation.
How minor changes in a healthcare portal can reduce confusion and support patients better.
Led the editorial production of research and thought leadership content.
Transformed complex AI technology into user-centred content.
Developed product messaging, website content and in-app copy.
Launched and produced an interview series with founders and CEOs, and a podcast covering public markets.