- Yosaif Cohain
- Analytics and Insights
- Rachel Cooper
- User Research
- Dan Hou
- Product Strategy
- Miles Kafka
- Technology
- Jessica L'Esperance
- Customer Experience
- Todd Lefelt
- User Experience
- Gene Liebel
- Research and User Experience
- Michal Pasternak
- User Experience and Strategy
- Josh Payton
- Product Design
- Judd Schoenholtz
- User Experience
- Erin Scime
- Content Strategy
- Aaron Shapiro
- Digital Strategy
- Nicole Victor
- Insights and Planning
- Peter Wolfgang
- e-Commerce
The Junk Folder, Supersized
Just one day after I made the point about the countless flaws of email, Google announced Priority Inbox. I wish I could say this miraculously solves the problems I pointed out, a Gmail version of “Windows 7 was my idea,” … Continue reading
Filed Under: E-mail, Social Media
The Risks of Ghost Twitterers
Last Friday night, Paris Hilton found herself in a bit of a pickle with law enforcement in Las Vegas, landing herself in jail from 11:30 pm until 2:45 am Saturday morning. But less than an hour after she was released, … Continue reading
Filed Under: Social Media
Tagged otherposts
Email, the Flawed King of Communication
I can’t live without email, and I mean this only somewhat hyperbolically. I’m sure anyone reading this feels the exact same way. Email allows us to connect with nearly anyone in the world and allows nearly anyone in the world … Continue reading
Filed Under: Design, Social Media, Strategy
Lessons from Lil B
Berkeley-based rapper Lil B performed his first solo concert in New York City last month to a sold out crowd. The audience knew most of the words, which they proved by singing along, while mimicking his new, yet already signature … Continue reading
Filed Under: Content, Social Media, Strategy, Video
Tagged otherposts
Lose Your Privacy
In my new post for Fast Company, I argue the loss of privacy is the price of convenience, and that it’s a price we’re willing to pay. A transparent society delivers levels of information and service that were never before … Continue reading
Filed Under: Analytics, Content, Display Ads, Mobile, Social Media
The App Bubble Factor
We are in an App Bubble. That’s what I argue in a new post for Fast Company. One day the proliferation of apps will look as dated as Pets.com, Kozmo, and everything else that seemed promising in 1999. In the … Continue reading
Filed Under: Mobile, Software, Strategy, iPhone/iPad
The Line Between Process and Creativity
Recently I interviewed a candidate for a position as a user experience director. His resume was impressive. He had 15 years experience in the industry, worked on a range of large projects, and led large teams with tight timelines for … Continue reading
Filed Under: Design, Management, Strategy, Talent
Tagged otherposts
Trends Reports are Overvalued
If you’re an e-commerce company, you may be glancing at weekly trend reports of key performance indicators (KPI) like the conversion rate, average order value and bounce rate to make sure the company’s site is performing as expected. Trend reports … Continue reading
Filed Under: Analytics, E-commerce, Strategy
Tagged otherposts
The Underestimated Art of Community Management
Just 9 days after Skype filed for an IPO, its Chief Development Officer left the company. He had been in the position for just one month. The official explanation: personal reasons. But The New York Times learned his early exit … Continue reading
Filed Under: Management, Social Media, Strategy
Tagged otherposts
The Fourth Design Paradigm
Gawker is getting ready for its TV premier. Its beta design features a large, dominant image and story, three secondary stories beneath it, and then a nearly image-free list of other stories on the right sidebar. Gone are the thumbnails … Continue reading
Filed Under: Design, Software, Strategy, Video
Tagged otherposts
